Avative - Notice history

All systems operational

100% - uptime

Aspen Hills - Operational

Dalmore Meadows - Operational

Harvest Hills - Operational

Jacobs Ranch - Operational

Legacy Farms - Operational

Pelican Bay - Operational

Quailhill - Operational

Saratoga Hills - Operational

Stillwater - Operational

The Ridge - Operational

ABC North - Operational

ABC South - Operational

Sergeant Court - Operational

Managed WiFi - Operational

Billing Portal - Operational

Third Party: Cloudflare DNS - Operational

Notice history

Jul 2025

Hub Home Outage - Saratoga Hills
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Cloudflare DNS Outage
  • Resolved
    Resolved

    This incident has been resolved. If you are unable to reach an internet service, we recommend power cycling your router to re-establish its internet connection.

  • Monitoring
    Monitoring

    Cloudflare has implemented a fix and we are seeing DNS lookups to 1.1.1.1 and 1.0.0.1 successfully resolve again.

  • Identified
    Identified

    Our monitoring systems have identified that Cloudflare is currently experiencing a DNS outage.

Quailhill/The Ridge - RMP Grid Power Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    There is currently a widespread power outage affecting network sites in the Mt. Saratoga neighborhood.

Jun 2025

Fiber Cable Maintenance
  • Completed
    June 20, 2025 at 11:00 AM
    Completed
    June 20, 2025 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    June 20, 2025 at 6:15 AM
    In progress
    June 20, 2025 at 6:15 AM
    Maintenance is now in progress
  • Planned
    June 20, 2025 at 6:15 AM
    Planned
    June 20, 2025 at 6:15 AM

    We are planning for an overnight scheduled maintenance for crews to perform fiber splicing work on a backbone cable along Mt. Saratoga Blvd. Impacted customers may experience service disruptions during this timeframe.

    This maintenance impacts customers in the following address ranges: 878-943 Sagehill Dr, 1504-1578 Skyline Dr (even house numbers only), 896-974 Olson Dr, 1394-1486 Russo Dr, and 1434-1439 Boseman Way.

Fiber Cable Maintenance
  • Completed
    June 13, 2025 at 8:15 AM
    Completed
    June 13, 2025 at 8:15 AM
    Maintenance has completed successfully
  • In progress
    June 13, 2025 at 6:15 AM
    In progress
    June 13, 2025 at 6:15 AM
    Maintenance is now in progress
  • Planned
    June 13, 2025 at 6:15 AM
    Planned
    June 13, 2025 at 6:15 AM

    We are planning for a scheduled maintenance to replace/relocate a fiber cable due to road construction on Redwood Rd @ Harvest Hills Blvd. This maintenance impacts customers in Daybreak Condos and Harvest Point Commercial only.

Core Router Maintenance
  • Update
    June 12, 2025 at 6:45 AM
    Completed
    June 12, 2025 at 6:45 AM
    Maintenance has completed successfully.
  • Completed
    June 12, 2025 at 6:45 AM
    Completed
    June 12, 2025 at 6:45 AM
    Maintenance has completed successfully.
Core Router Maintenance
  • Completed
    June 06, 2025 at 7:10 AM
    Completed
    June 06, 2025 at 7:10 AM
    Maintenance has completed successfully.
  • In progress
    June 06, 2025 at 5:01 AM
    In progress
    June 06, 2025 at 5:01 AM

    We are planning for an overnight maintenance window to perform routine software upgrades to our core network equipment. Customers may experience brief periods of downtime during this timeframe.

May 2025

Core Router Maintenance
  • Completed
    May 28, 2025 at 9:25 AM
    Completed
    May 28, 2025 at 9:25 AM
    Maintenance has completed successfully.
  • In progress
    May 28, 2025 at 6:01 AM
    In progress
    May 28, 2025 at 6:01 AM
    Maintenance is now in progress
  • Planned
    May 28, 2025 at 6:01 AM
    Planned
    May 28, 2025 at 6:01 AM

    We are planning for an overnight maintenance window to perform routine software upgrades on core network equipment. Some customers may experience brief periods of downtime during this timeframe.

Upstream Network Outage
  • Resolved
    Resolved

    This incident has been resolved. Some customers may need to power cycle their router in order for it to reconnect to the internet.

  • Update
    Update

    We are continuing to see network performance return to normal operation and are monitoring. Some customers may need to power cycle their router in order for it to reconnect to the internet.

  • Monitoring
    Monitoring

    A fix has been implemented and we are currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Update
    Update

    We are continuing to engage with the partner carrier to mitigate service impact and resolve this issue.

  • Investigating
    Investigating

    We are investigating an upstream connectivity issue impacting many customers and resulting in multiple 2-4 minute outages.

Core Router Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
Fiber Cable Replacement - Daybreak Condos/Harvest Point Commercial
  • Completed
    May 16, 2025 at 7:00 PM
    Completed
    May 16, 2025 at 7:00 PM
    Maintenance has completed successfully
  • In progress
    May 16, 2025 at 3:00 PM
    In progress
    May 16, 2025 at 3:00 PM
    Maintenance is now in progress
  • Planned
    May 16, 2025 at 3:00 PM
    Planned
    May 16, 2025 at 3:00 PM

    We are planning a maintenance window for a fiber cable replacement beginning at 9:00am MST. We anticipate a brief period of downtime within this maintenance window as we work to install/test the new cable. The work will conclude by 1:00pm MST. This only impacts customers in the following neighborhoods: Daybreak Condos and Harvest Point Commercial.

Sunrise Meadows - 1 Hub Home Offline
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating this incident affecting 6 customers.

May 2025 to Jul 2025

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