Avative - Notice history

All systems operational

99.97% uptime

Aspen Hills - Operational

Dalmore Meadows - Operational

Harvest Hills - Operational

Jacobs Ranch - Operational

Legacy Farms - Operational

Pelican Bay - Operational

Quailhill - Operational

Saratoga Hills - Operational

Stillwater - Operational

The Ridge - Operational

ABC North - Operational

ABC South - Operational

Sergeant Court - Operational

SSOA (Saratoga Springs Owners Association) - Operational

Managed WiFi - Operational

Billing Portal - Operational

Third Party: Cloudflare DNS - Operational

Notice history

View current status

Oct 2026

Saratoga Chase Internet Outage
ResolvedPartial outage1 hour 32 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the result.

  • Update
    UTC
    Update

    A technician has been dispatched.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
OCT1
5G Network Maintenance
CompletedMaintenance5 hours
  • Completed
    October 01, 2026 at 11:00 AMUTC
    Completed
    October 01, 2026 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progress
    October 01, 2026 at 6:00 AMUTC
    In progress
    October 01, 2026 at 6:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 29, 2026 at 7:05 PMUTC
    Planned
    September 29, 2026 at 7:05 PMUTC

    Scheduled maintenance impacting IPv4 & IPv6 in select neighborhoods, brief periods of service disruption are expected during the maintenance window.

Sep 2026

Saratoga Hills Degraded Performance
ResolvedDegraded performance2 hours 33 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    Our technicians have implemented a fix, and we are monitoring the result for stability.

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident affecting one hub home in Saratoga Hills, causing brief periods of outages.

Saratoga Hills 5G Outage
ResolvedPartial outage2 hours 50 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Update
    UTC
    Update

    A technician has been dispatched.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident affecting one hub home in Saratoga Hills.

Dalmore Meadows Service Outage
ResolvedPartial outage6 hours 9 minutes
  • Resolved
    UTC
    Resolved

    The fiber cut has been repaired, and we have confirmed customer connections are online and operational.

  • Update
    UTC
    Update

    The replacement fiber cable span has been installed and Fiber splicers are currently working to tie it together. Estimated time of restoration is now expected at or before 6:15pm MDT.

  • Identified
    UTC
    Identified

    We have identified a fiber cut in the area. Our technicians are working to repair the affected lines.

Saratoga Hills 5G Outage
ResolvedPartial outage1 hour 52 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We have implemented a repair and are currently monitoring the connection as it returns to normal operation.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident affecting one hub home in Saratoga Hills.

SSOA Partial Outage
ResolvedPartial outage1 hour 16 minutes
  • Resolved
    UTC
    Resolved

    Services are fully restored. This outage is resolved.

  • Monitoring
    UTC
    Monitoring

    Services are restored to the affected customers. Please contact (801) 653-0500 if you are still unable to access internet services.

  • Investigating
    UTC
    Investigating

    We are aware of an outage affecting some customers in SSOA. A technician has been dispatched to repair the affected equipment.

Aug 2026

Saratoga Hills 5G Outage
ResolvedPartial outage8 hours 34 minutes
  • Resolved
    UTC
    Resolved

    Our Technicians were able to restore the network on all affected equipment.

  • Identified
    UTC
    Identified

    We are investigating an outage in Saratoga Hills. Technicians are dispatched and are working to restore the network in the area.

AUG22
Core Router Maintenance
CompletedMaintenance2 hours
  • Completed
    August 22, 2026 at 8:10 AMUTC
    Completed
    August 22, 2026 at 8:10 AMUTC
    Maintenance has completed successfully
  • In progress
    August 22, 2026 at 6:10 AMUTC
    In progress
    August 22, 2026 at 6:10 AMUTC
    Maintenance is now in progress
  • Planned
    August 22, 2026 at 6:10 AMUTC
    Planned
    August 22, 2026 at 6:10 AMUTC

    We are planning for an overnight maintenance window to perform routine software upgrades to our core network equipment. Customers may experience brief periods of downtime during this timeframe.

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Aug 2026 to Oct 2026

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