Major fiber break

Resolved

Major outage

Started about 2 months agoMay 25, 2026Lasted about 8 hours9:30 AM5:50 PMUTC

Affected

Internet Service

Aspen Hills

Dalmore Meadows

Harvest Hills

Jacobs Ranch

Legacy Farms

Updates

Resolved
May 25, 2026 at 5:50 PMUTC
Resolved
May 25, 2026 at 5:50 PMUTC
This incident has been resolved. If you are currently experiencing an issue with your connection, please power cycle your router (unplug power for 30 seconds, then plug back in) and then call our support center for further assistance if that does not restore your service.
Monitoring
May 25, 2026 at 4:08 PMUTC
Monitoring
May 25, 2026 at 4:08 PMUTC
We implemented a fix and are currently monitoring the result.
Update
May 25, 2026 at 3:00 PMUTC
Update
May 25, 2026 at 3:00 PMUTC
We are continuing to work on a fix for this incident. Connectivity has been restored for many customers, and our teams are continuing to implement solutions to restore connectivity for the remainder of affected neighborhoods.
Identified
May 25, 2026 at 11:57 AMUTC
Identified
May 25, 2026 at 11:57 AMUTC
Major fiber break due to nearby construction. We are continuing to work on a fix for this incident.
Investigating
May 25, 2026 at 9:30 AMUTC
Investigating
May 25, 2026 at 9:30 AMUTC
We are currently investigating this incident.

Avative - Major fiber break – Incident details