Avative - Notice history

All systems operational

100% - uptime

Aspen Hills - Operational

Dalmore Meadows - Operational

Harvest Hills - Operational

Jacobs Ranch - Operational

Legacy Farms - Operational

Pelican Bay - Operational

Quailhill - Operational

Saratoga Hills - Operational

Stillwater - Operational

The Ridge - Operational

ABC North - Operational

ABC South - Operational

Sergeant Court - Operational

Managed WiFi - Operational

Billing Portal - Operational

Third Party: Cloudflare DNS - Operational

Notice history

Sep 2024

Jacobs Ranch 5G - 1 Hub Home Offline
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We are continuing to investigate this incident.

  • Investigating
    Investigating

    Equipment at a hub home is currently displaying as offline in monitoring affecting 11 customers. We are currently investigating this cause of this incident.

Aug 2024

Harvest Hills 5G - 1 Hub Home Offline
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    Identified

    We are currently working on a fix for this incident. A technician has been dispatched.

Harvest Hills 5G - 1 Hub Home Offline
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We are continuing to work on a fix for this incident. A technician has been dispatched.

  • Investigating
    Investigating
    We are currently investigating this incident.

Jul 2024

Customer Billing Portal Cloud Service Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Our backend billing software provider is currently experiencing an issue related to a widespread Microsoft Azure outage. The Avative Customer Billing Portal will be unable to load account details until these cloud services are restored.

Harvest Hills 5G - 1 Hub Home Offline
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.

Jul 2024 to Sep 2024

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