All systems operational

Internet Service

100.0% uptime

Aspen Hills

Operational

Dalmore Meadows

Operational

Harvest Hills

Operational

Jacobs Ranch

Operational

Legacy Farms

Operational

Pelican Bay

Operational

Quailhill

Operational

Saratoga Hills

Operational

Stillwater

Operational

The Ridge

Operational

ABC North

Operational

ABC South

Operational

Sergeant Court

Operational

Managed WiFi

Operational

Billing Portal

Operational

Third Party: Cloudflare DNS

Operational

Notice history

Dec 2023

No notices reported this month

Nov 2023

5G Hub Home Offline
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating an issue affecting some customers in Harvest Hills.

Core Router Maintenance
  • Completed
    November 30, 2023 at 1:00 PM
    Completed
    November 30, 2023 at 1:00 PM

    Maintenance has completed successfully

  • In progress
    November 30, 2023 at 11:00 AM
    In progress
    November 30, 2023 at 11:00 AM

    Maintenance is now in progress

  • Planned
    November 30, 2023 at 11:00 AM
    Planned
    November 30, 2023 at 11:00 AM

    We are planning for an overnight maintenance window to perform routine software upgrades to our core network equipment. Customers may experience brief periods of downtime during this timeframe.

Edge Router Upgrades
  • Completed
    November 28, 2023 at 10:00 AM
    Completed
    November 28, 2023 at 10:00 AM

    Maintenance has completed successfully

  • In progress
    November 28, 2023 at 8:00 AM
    In progress
    November 28, 2023 at 8:00 AM

    Maintenance is now in progress

  • Planned
    November 28, 2023 at 8:00 AM
    Planned
    November 28, 2023 at 8:00 AM

    We are planning for a scheduled maintenance window in order to upgrade the firmware on our edge routers. We anticipate little to no disruption to customer connectivity.

Avative WiFi Application Maintenance
  • Completed
    November 15, 2023 at 9:30 AM
    Completed
    November 15, 2023 at 9:30 AM

    Maintenance has completed successfully

  • In progress
    November 15, 2023 at 1:30 AM
    In progress
    November 15, 2023 at 1:30 AM

    Maintenance is now in progress

  • Planned
    November 15, 2023 at 1:30 AM
    Planned
    November 15, 2023 at 1:30 AM

    Our third-party vendor is conducting routine software upgrades to its backend systems. There is no impact to service, however, the Avative WiFi app may be unavailable for some time during this maintenance window.

Internet Outage - Legacy Farms
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident.

Oct 2023

Degraded Performance - Dalmore Meadows
  • Resolved
    Resolved

    A repair has been completed and the incident is now resolved.

  • Identified
    Update

    A technician has been dispatched to repair this issue.

  • Identified
    Identified

    We have identified an equipment malfunction that is currently causing constrained bandwidth and packet loss on a critical backhaul link.

Oct 2023 to Dec 2023