Avative - Notice history

All systems operational

100% - uptime

Aspen Hills - Operational

Dalmore Meadows - Operational

Harvest Hills - Operational

Jacobs Ranch - Operational

Legacy Farms - Operational

Pelican Bay - Operational

Quailhill - Operational

Saratoga Hills - Operational

Stillwater - Operational

The Ridge - Operational

ABC North - Operational

ABC South - Operational

Sergeant Court - Operational

Managed WiFi - Operational

Billing Portal - Operational

Third Party: Cloudflare DNS - Operational

Notice history

Jul 2024

Customer Billing Portal Cloud Service Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Our backend billing software provider is currently experiencing an issue related to a widespread Microsoft Azure outage. The Avative Customer Billing Portal will be unable to load account details until these cloud services are restored.

Harvest Hills 5G - 1 Hub Home Offline
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.

Jun 2024

Harvest Hills Hub Home Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
Degraded Performance - The Ridge
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
Jacobs Ranch - 5G Hub Home Backhaul Maintenance
  • Completed
    June 07, 2024 at 2:52 PM
    Completed
    June 07, 2024 at 2:52 PM
    Maintenance has completed successfully
  • In progress
    June 07, 2024 at 2:22 PM
    In progress
    June 07, 2024 at 2:22 PM
    Maintenance is now in progress
  • Planned
    June 07, 2024 at 2:22 PM
    Planned
    June 07, 2024 at 2:22 PM

    We are planning for a scheduled maintenance affecting 3 Hub Home connections. Some customers may experience up to 30 minutes of downtime while this work is performed.

May 2024

Degraded Performance
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We have received reports of degraded upstream connectivity affecting some customers and are currently investigating this incident.

Core Router Maintenance
  • Completed
    May 16, 2024 at 12:00 PM
    Completed
    May 16, 2024 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    May 16, 2024 at 11:00 AM
    In progress
    May 16, 2024 at 11:00 AM
    Maintenance is now in progress
  • Planned
    May 16, 2024 at 11:00 AM
    Planned
    May 16, 2024 at 11:00 AM

    We are planning for an early morning maintenance window to perform routine testing and failover testing to our core network equipment. Customers may experience some routes to individual sites may be offline during this time.

May 2024 to Jul 2024

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