Avative - The Ridge Fiber Cut – Incident details

This incident has been resolved. If you were affected by this outage and are currently unable to connect to the internet, please contact us to open a ticket and we will assist you. We sincerely appreciate your patience while we worked to rebuild the damaged network segment.

Fiber splicing crews are continuing to work to restore services on the affected cable. At this time service has been restored to approximately 70% of affected customers. We expect remaining affected customers to be restored by 3:00am MST.

The damaged cable span has been replaced and fiber splicing crews are now on-site to begin splicing in the replacement cable span.

The cause of this incident was found to be a vandalism fiber line cut. Crews have been dispatched to begin repairing the cut line. The current estimated time of service restoration is 12/17/24 1:30am MST, though we expect some areas of the neighborhood to come back online prior to this time.

A technician is on site. We are continuing to investigate this incident.