Avative - Major fiber break โ€“ Incident details

Experiencing partial outage

Major fiber break

Monitoring
Major outage
Started about 9 hours ago

Affected

Internet Service

Major outage from 9:30 AM to 12:00 AM, Operational from 3:00 PM to 12:00 AM

Aspen Hills

Major outage from 9:30 AM to 3:00 PM, Operational from 3:00 PM to 12:00 AM

Dalmore Meadows

Major outage from 9:30 AM to 3:00 PM, Operational from 3:00 PM to 12:00 AM

Harvest Hills

Major outage from 9:30 AM to 3:00 PM, Operational from 3:00 PM to 12:00 AM

Jacobs Ranch

Major outage from 9:30 AM to 12:00 AM

Legacy Farms

Major outage from 9:30 AM to 12:00 AM

Updates
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update

    We are continuing to work on a fix for this incident. Connectivity has been restored for many customers, and our teams are continuing to implement solutions to restore connectivity for the remainder of affected neighborhoods.

  • Identified
    Identified

    Major fiber break due to nearby construction. We are continuing to work on a fix for this incident.

  • Investigating
    Investigating
    We are currently investigating this incident.