Avative - Core Router Outage – Incident details

All systems operational

Core Router Outage

Resolved
Major outage
Started 3 months agoLasted 13 minutes

Affected

Internet Service

Major outage from 5:04 PM to 5:16 PM

Jacobs Ranch

Major outage from 5:04 PM to 5:16 PM

Legacy Farms

Major outage from 5:04 PM to 5:16 PM

Pelican Bay

Major outage from 5:04 PM to 5:16 PM

Saratoga Hills

Major outage from 5:04 PM to 5:16 PM

Stillwater

Major outage from 5:04 PM to 5:16 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently investigating this incident impacting connectivity to multiple neighborhood fiber cabinets. A core router is not responding.