Avative - Highridge Fiber Outage – Incident details

The Ridge experiencing partial outage

Highridge Fiber Outage

Resolved
Partial outage
Started 2 months agoLasted about 1 hour

Affected

Internet Service

Partial outage from 2:52 PM to 3:46 PM

The Ridge

Partial outage from 2:52 PM to 3:46 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved. We appreciate your patience and apologize for any inconvenience caused.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified the cause and are actively working on a repair. The ETA for service restoration is 9:20am Mountain.

  • Investigating
    Investigating

    We are currently investigating an incident affecting some customers in the Highridge Subdivison.